Shipping policy

1. Order Processing Time

• Orders are processed within 1-3 business days (excluding weekends/holidays) after payment confirmation.

• Delays may occur during sales or high-demand periods (we’ll notify you if affected).

2. Shipping Methods & Delivery Times

Domestic Shipping (Within [Country])

International Shipping

• Delivery Time: 10-30+ business days (varies by destination).

• Shipping Cost: Calculated at checkout (includes tracking).

• Customs Fees: Buyer is responsible for duties/taxes (not included in order total).

Note: Delivery estimates are not guaranteed and exclude customs delays.

3. Shipping Restrictions

• We currently ship to [list countries/regions].

• Remote areas (e.g., Alaska, Hawaii, islands) may incur extended delivery times/fees.

• We do not ship to: PO boxes, APO/FPO addresses, or [restricted countries].

4. Order Tracking

• A tracking number will be emailed once your order ships.

• Track via: [Carrier Links: USPS, FedEx, DHL, etc.].

5. Undeliverable Packages

• If a package is returned due to incorrect address/unclaimed, we’ll contact you to reship (additional fees may apply).

6. Lost/Damaged Packages

• Lost in Transit: Contact us within 30 days for investigation/resolution.

• Damaged Items: Email photos of damage to julien@worldchine.com within 7 days of delivery.

7. Holiday/Peak Season Notice

• Extended processing/delivery times may apply during:

  • Black Friday/Cyber Monday

  • Christmas (December)

  • Chinese New Year (January/February)

8. Contact Us

For urgent shipping inquiries:
📧 Email: julien@worldchine.com
📞 Phone: [Your Number]
🕒 Hours: Mon-Fri, 9AM-5PM [Your Timezone]